Answer every enquiry.
Win more direct bookings.
Free up your team.
Octo replies to guests in seconds on any channel, quotes your live availability and takes the booking. Day and night, while your team looks after the guests in front of them.
- 93% handled without staff
- Seconds to reply
- 30+ languages
- 24/7 all year round
The difference Octo makes.
The same enquiry, on a Tuesday night.
- 22:40 An enquiry lands. Two-bed, three weeks, from the 14th.
- 09:15 Somebody opens the inbox the next morning.
- 11:00 Availability checked, quote written, email sent.
- 11:20 The guest booked somewhere else last night.
Lost, or won back through an OTA minus the commission.
- 22:40 The same enquiry lands.
- 22:40 Octo answers, checks availability and sends the options.
- 22:44 Guest picks one and adds a requirement. Answered.
- 22:47 Booked, confirmed, and written into your PMS.
Won. Direct, at full margin, while everyone was asleep.
What the guest actually sees.
Those seven minutes, on the channel the enquiry came in on.
Guest: hi, do you have a two-bed in London for 14 March to 4 April? 2 adults and 2 kids 22:40
Octo: Thank you for your message. Happy to share a couple of options that fit your dates: Riverside, Shoreditch: two-bed, £185 a night + VATSee photos and details Kings Court, Chelsea: two-bed, £210 a night + VATSee photos and details Both rates include all utilities, free wifi and weekly cleaning. Which would you like to go ahead with? 22:40
Guest: Riverside please. Can the second bedroom have two singles for the children? And it needs to be invoiced to the company. 22:44
Octo: Both of those are fine. Before I put anything through, please check these details: Riverside two-bed, 14 March to 4 April 2 adults and 2 children, with two singles in the second bedroom £185 a night + VAT, invoiced to the company From here I can ask the team to call you to talk it through, or hold the apartment now and email you a secure link to pay and confirm the booking. 22:44
Guest: All correct. Hold it and send the link. It's for Nautilus Engineering, and the guest is Sarah Thompson. 22:45
Octo: Your apartment is held, reference 20260314-0042. I've emailed you the booking details and a secure payment link. The hold lasts one hour, and the booking is not confirmed until payment is received. 22:45
Guest: Just paid. 22:47
Octo: Payment received, and your booking is confirmed. Riverside two-bed, 14 March to 4 April, for Sarah Thompson, reference 20260314-0042. Your invoice and check-in details are on their way. 22:47
Enquiry to confirmed booking in seven minutes, with nobody awake. Every detail read back and checked first, no card details typed into a chat, and the booking written straight into your PMS.
Guest: hi, do you have a room for 2 adults on Fri 12 and Sat 13 June? we won't get in until about 11pm 22:40
Octo: Thanks for getting in touch. Yes, both nights are available. Two rooms that would suit: Classic Double: £145 a night, room onlySee photos and details Superior King: £185 a night, breakfast includedSee photos and details Reception is open 24 hours, so an 11pm arrival is no problem at all. Which would you prefer? 22:40
Guest: The Superior King please. Can we add parking? And any chance of a table for dinner on the Saturday, around 8? 22:44
Octo: Of course. Before I put anything through, please check these details: Superior King, 12 to 14 June (2 nights) 2 adults, arriving around 11pm, breakfast included Parking both nights, £18 a night I've passed your request for a table for two at 8pm on Saturday to the restaurant team, and they'll confirm it by email. Shall I send you a secure link to pay and confirm the room? 22:44
Guest: All correct, yes please. It's under Sofia Marques. 22:45
Octo: Thank you, Sofia. I've emailed you the booking details and a secure payment link. The room is held for you, and the booking is confirmed as soon as payment is received. 22:45
Guest: Paid! 22:47
Octo: Payment received, and you're confirmed. Superior King, 12 to 14 June, reference 20260612-0118. Your confirmation and arrival details are on their way, and the restaurant will be in touch about Saturday. 22:47
Enquiry to confirmed booking in seven minutes. A late arrival handled, parking added, the dinner request passed to the team, and the booking written straight into your PMS.
One assistant, every channel
- Web chat
- SMS
- Messenger
- Phone
Octo does what your
front desk does.
From the first message to the next booking.
Before they book
Rates, availability, what's included, how to get there. In seconds, in the guest's own language, at three in the morning.
Checks your live availability, prices the dates and puts the options in front of the guest while they are still interested.
Captures the details, confirms the stay and writes it into your PMS. Direct, with no commission going to anyone else.
Deposit reminders, outstanding balances, the payment link sent for the third time. The follow-up nobody enjoys doing.
Around the stay
Arrival instructions, parking and check-in times, sent before they set off. Plus the airport transfer or early check-in they hadn't thought to ask for.
Extensions, early arrivals, late check-outs, cancellations. The back-and-forth that eats your team's whole morning.
Parking, breakfast, an extra night, a later check-out. Offered at the right moment, not only when somebody remembers to ask.
Wi-Fi codes, maintenance issues, local recommendations, check-out instructions. The guest asks once and gets an answer.
After they leave
Thanks the guest, asks how it went, invites the review while the stay is fresh, and offers the next booking direct.
A returning guest is not a stranger. Octo recalls their last stay, their preferences and their company details, on whichever channel they use next.
Booking confirmations, invoices, and the documents a corporate booker needs before their own finance team will sign anything off.
A charger left behind, a question about the deposit, a charge they don't recognise. Octo answers what it can and passes the rest to your team with the details.
Octo works inside
the lines you draw.
The worry with an AI talking to guests is that it says something you never would. So you decide what it can agree to, and you see everything it does.
Write the lines Octo must not cross: your rates, your minimum stay, your check-in times. Anything outside them, Octo will not agree to.
Guest is asking for money back. Outside what Octo can agree.
Complaints, refunds, anything needing judgement. Your team gets the alert and picks the conversation up where Octo left it, with the whole history attached.
Every conversation is there to read while it is still happening. Step in whenever you want, or leave Octo to it and read the summary in the morning.
See every guest who didn't book, and why.
Your PMS only sees the guests who booked. Octo sees everyone who asked, so your marketing and revenue teams can too.
Extras taken: parking 29% · late check-out 17% · extra night 11%
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Where guests come from
Lead source and channel for every enquiry, not just the ones that turn into bookings.
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What they wanted
Dates, party size, trip purpose and budget, picked up as the guest talks rather than from a form they never fill in.
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Why they didn't book
No availability, price, minimum stay, location. The lost demand your PMS never records, and the gaps worth fixing.
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Which offers work
Take-up for every extra you offer, so you know what to put in front of the next guest, and when.
Works with your existing systems.
Octo works alongside the PMS you already run. It doesn't ask you to replace it.
Property management systems
Connect your PMS to sync availability and property data, make bookings, handle extensions, and keep records up to date automatically. Live today with Res:Harmonics; other systems connect through their APIs.
Payments and finance
Send secure payment links, chase deposits and balances, and raise invoices in the tools your finance team already uses, so nothing is keyed in twice.
CRM and support tools
Route conversations, create tickets, and update contact records inside the tools your team already uses.
Messaging and email
Send notifications, escalation alerts, and regular summaries through your existing messaging channels. Connect your own domain and send from your address, not ours.
Document storage
Pull from your existing document library to teach Octo your property guides, policies and terms.
Anything with an API
If it has an API, Octo can work with it. And if we don't connect to your system yet, we build it in days, not months.
Built in from day one.
Your brand
Your name, your colours, your tone of voice. Octo looks and sounds like part of your team.
30+ languages
Every guest is answered in their own language, with nothing to set up.
Easy to keep current
Upload your guides, house rules and FAQs. Octo re-reads your website regularly, so a change reaches guests without retraining anything.
Secure
Encrypted in transit and at rest, with role-based access for your team. We never use your data to train AI models.
Add Octo to the team.
Live in minutes, not months.
Running more than one property? Start with one, see the results, then roll Octo out across the group.
Show Octo around
Point Octo at your website and add your property guides, house rules and booking FAQs. Octo learns your portfolio the way a new starter would, only faster.
Give Octo the keys
Connect your PMS, your inbox and the channels guests already use. Octo works in your systems, under your brand, in your tone of voice.
Put Octo on shift
Watch every conversation live, step in whenever you want, and see exactly what Octo is handling. Octo gets better with each one.
Ready to put Octo on the team?
We'll show you Octo answering questions about your own properties. Or try it free, with no card needed.