Automate your guest welcome calls

A guest checked in yesterday. At 11:00 today someone should ring to ask whether everything is ok, and nobody will, because the team is checking in the next six.

The guest welcome call is the cheapest way to catch a broken radiator or a missing towel before it becomes a one-star review. It's also the first job to slip. Octo, our AI teammate for hotels and serviced apartments, can make that call for your team.

Why does the guest welcome call get skipped?

Because it's never urgent. Nothing breaks if you don't make it. You just find out about the problem in a review.

Here's an illustrative morning: 14 guests, two attempts each, three minutes per answered call. That's roughly an hour of phone time on your busiest morning, so it doesn't happen.

What happens when Octo makes the call?

Octo rings each of yesterday's arrivals from your number, and only in the hours you choose.

1. Octo takes yesterday's arrivals from your booking system.
2. When your calling hours open, it starts ringing guests.
3. If the guest answers, Octo opens with the line you wrote, asks how the stay is going and answers what it can from what you've taught it: how the heating works, where to park, the Wi-Fi.
4. If nobody picks up, Octo can try again later the same day.
5. If a voicemail answers instead, Octo leaves the message you wrote.

Every answered call has a full transcript, so you can read what each guest said. Complaints and judgement calls go to your team with a summary and the transcript. Octo doesn't negotiate a refund over the phone.

Will guests mind an AI teammate ringing them?

Guests mind a cold call, not a call from the place they're staying. So Octo rings your own guests, people who expect to hear from you, in hours you choose and with words you've approved.

Every answered call is transcribed, and your data is encrypted, deleted on request and never used to train AI models.

You can hear it first. Before any guest is rung, Octo can ring your own mobile instead, so you hear exactly what a guest would.

What can you check today without buying anything?

Open your booking system and count last month's arrivals. Then ask your team how many of those guests got a call on day two from a real person.

Then write down what you'd say on that call: the greeting, the two questions you'd ask, the thing you'd want flagged straight away. That's the whole script. It works for a person or for Octo.

Read more on how Octo hands a guest to your team, and on why guests don't book, and how to find out.